SMS Terms & Consent

ZeroMissCall provides an automated missed-call text-back service on behalf of service businesses (such as plumbers) in the United States. When a customer calls a business that subscribes to ZeroMissCall and the call goes unanswered, our system automatically sends a text message from that business to the number that called, so the business can continue helping the customer by text.

These are conversational, customer-initiated messages. The customer starts the interaction by calling the business, and text messages are sent only after the customer presses 1 to opt in during the call.

• When a customer calls the business and the call is not answered, an automated voice message asks them to press 1 to receive text messages about their enquiry.
• The voice prompt discloses the business name, that message frequency varies, that message and data rates may apply, and that the caller can reply STOP to opt out or press 2 (or hang up) to decline.
• A text message is sent only if the customer presses 1. This affirmative opt-in is recorded with a timestamp.
• No web form, keyword, or purchased list is used. No message is ever sent to anyone who does not press 1 to opt in.
• No marketing or promotional messages are sent through this program.

• Message frequency — varies by conversation, typically 2–5 messages per inquiry.
• Rates — message and data rates may apply.
• Opt-out — reply STOP at any time to stop receiving messages. You will receive one confirmation that no further messages will be sent.
• Help — reply HELP at any time, or contact the business directly, for assistance.

The first message of every conversation identifies the business and includes opt-out instructions, for example:

Full details on how data is handled are in our Privacy Policy, including the SMS Messaging & Mobile Information section. Program terms are covered in our Terms of Service. Questions can be sent to hello@zeromisscall.com.